Shop directly from the makers & merchants of the Middle East

carrie
thejoineryshopdubai



Dubai, United Arab Emirates

Member since April 2014


Contactcontact the shop Feedback

Shop Policies



Made to order items: Creativity takes time and we are a small family run business. Please allow a minimum of 5-10 working days for us to get our craft on and have your custom engraved wood ware delivered directly to you, during busy periods like Christmas this can take longer: if you're in a rush contact me and I'll do my best to help.

Please note that the grain and patterns in wood vary therefore the engraving may react and appear differently on the same piece of wood and can also differ from the sample. This adds character and these imperfections found in nature are beautiful. It's also good news for you as it means your item will be 100% unique!

Ready-made items: Please allow 5 working days for delivery

Exchanges or refunds cannot be made on custom made items (because we make them especially for you). They may be considered on ready made items providing you contact us within 2 days of receipt.

If an error has been made on the engraving and it's our fault we will fix it or send a replacement to you as soon as possible. If you have made an error with your original order then please let us know straight away, if production has already started it may be too late to amend this and you may need to order again.

If you select courier delivery we will message you with your AWB tracking number when your item is booked or sent out. We cannot accept responsibility for the courier. If you need your item for a particular date we recommend collecting the item directly from us or selecting FETCHR so you can schedule your delivery at a time and date convenient for you. It is YOUR responsibility to track your delivery and liaise with the courier company once your order has left us. We cannot accept responsibility for missed or late deliveries.

BACK TO TOP